PAWLII | Contact form for questions & feedback

How can we help you?

Are you looking for the right size for your dog or would you like to find out more about our products? Our service team is available Monday to Friday between 8:00 a.m. and 8:00 p.m. We usually respond to your request within one working day.

Frequently Asked Questions

Find answers to frequently asked questions. Is your question not listed? Please contact our customer service .

How can I pay for my order?

We accept the most common payment methods, including credit cards, PayPal and bank transfers. All payments are secure and encrypted.

Is there a way to view the products before purchasing?

Yes, we offer pop-up events and exclusive showroom appointments. You can find out about upcoming events via our website or our newsletter.

Can I order personalized products?

Of course! Many of our products can be customized with individual details such as your dog's name or special color requests. Please contact us for more information.

Do you offer international shipping?

Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination. You will receive more detailed information during the order process.

What do I do if my product arrives damaged?

If your product was damaged during transport, please contact us within 14 days of receipt. Send us photos of the damage and together we will find a solution, be it a replacement, repair or refund.

How can I return my order?

If you are not satisfied with your order, you can return it within 30 days of receipt. Please contact us in advance to receive return instructions. Please note that the products must be returned unused and in their original packaging.

Our customer service is available Monday to Friday from 8:00 a.m. to 8:00 p.m.Average response time: 24h

We are here for you

PAWLII not only impresses with high-quality products, but also with excellent customer service that responds to your individual needs. Our team can be reached via various channels and guarantees fast and competent support. With personal commitment and uncomplicated solutions, we ensure that your experience with PAWLII exceeds your expectations.